Pre-Order Policy

PRE-ORDER POLICY

What are Pre-orders?
Pre-orders are advance purchases made on new merchandise that is scheduled to be shipped at a future date. They are a great way to guarantee that an item will not be sold out upon arrival to our store. All pre-order products and variants will have a “Pre-order” button instead of a “Buy it Now” or “Add to Cart” button.

Shipping

All pre-order items will be shipped as soon as they are received in our warehouse - typically within 2-3 weeks. Please note that delays may occur, however, you will always receive email communication from us regarding any changes or delays. 

Combined Orders
We suggest that pre-ordered items be ordered separately from “in-stock” orders, as in stock merchandise can be shipped immediately. If you combine in-stock and pre-order items into one purchase, all items will be shipped together when the pre-order item is fulfilled.

Returns & Cancellations

All items can be returned if they meet our Return Policy requirement. Cancellations are permitted within 48 hours. Pre-order items can be exchanged or returned as according to our refund/exchange policy.

Payments

To secure your order, your credit card will be charged at the time of purchase. Please note that we will charge your card to complete your order for pre-sale items. Please ensure that your billing and contact information are current at all times.

If you have any questions or concerns, please write us at info@urban-tots.com or call at 1-725-251-1002.